Terms & Conditions

Please read carefully the following Terms & Conditions. Fully understanding and acceptance is required before proceeding with any Booking.

Villa Matahari is a 2.600 m2 land property a few steps from the beach with 1.200 m2 building facilities, 4 luxury suites, and several staff members, including Butler, and Chef.

Maximum Occupancy

Rates quoted allow for a maximum occupancy of 8 guests unless differently agreed previously. The number of guests staying in Villa Matahari cannot exceed the maximum number of guests mentioned and or agreed by written in the Pro-Forma Invoice or in the Booking Confirmation.

We reserve the right to refuse any bookings if not suitable for accommodation.

On request, we can provide for free with:

  • 2 baby cots
  • 2 junior extra beds (180 x 80 cm)
  • 2 baby high chairs
  • 1 baby car seat

For an additional fee we can also provide with:

  • 1 adult extra bed.

Inclusions

Rates include salaries of all household staff, cost of electricity, water, cleaning & gardening supplies, local taxes and so on. The house is fully equipped with linen, crockery, utensils, drinking water, initial supply of soap, toiletries, and amenities.

We also offer to our guests:

  • Transfer from the airport to the villa and from the villa to the airport
  • Welcome drinks and cold towels on arrival to the airport
  • Welcome flowers in house facilities
  • Welcome drinks and cold towels on arrival to the villa
  • Welcome meal (breakfast, lunch, or dinner) with our chef
  • Daily replenished mineral water
  • Free WIFI Internet Connection
  • Air Conditioning, fans, and flat screen TV in every suite

Once the guests are in the villa, the guests may order any suggested dish from our Chef´s Menu. The Chef will calculate more or less the cost of the groceries depending on the guest´s order. After giving a deposit to the Butler, the staff will do the shopping and later will hand the bills and the change from the supermarket with no extra charges.

Not Included

Rates do not include baggage handling, gratuities, telephone, fax & telegram charges, car rental, food, soft drinks/liquor, personal items & expenses. Personal laundry service and spa services are not included but can be arranged by the staff on request.

Services offered on request

  • In house Spa Services: massage, facial, pedicure, manicure, etc.
  • Car and motorcycle rental
  • Adult extra bed
  • Special dinners
  • Personal Laundry
  • Yoga Instructor
  • Personnal Trainer
  • Organizacion of Special Events

Staff Members

  • General Manager
  • Assistant Manager
  • Villa Manager/Butler
  • Chef
  • Housekeepers
  • Engineering/Maintenance
  • Gardener/Pool Attendant
  • Security guards

Staff Overtime Work

The staff will try to adjust their schedule as much as possible to the guest´s needs, but one leave day per week per staff member and some religious holidays must always be respected. An additional fee could be charged for any overtime working hours or any additional staff requested by the guests. 

Special Events

In Villa Matahari, as in most commercial villas in Bali, there is a very strict policy about Special Events like parties, big celebrations, or weddings. 

Villa Matahari is located in the Village of Seseh, a very tranquil community, and we are enforced by the local government and our neighbors to respect this way of living.

If you plan to do any Special Event in the house, the Villa Manager must be informed previously in order to ask permission to the owners, apply for the necessary permits to the local authorities, and to assist you on the organization of the event.

It will be considered a Special Event, any event or gathering involving more than 12 guests in the villa, including the guests registered in the villa.

There are some permits to be obtained and some fees to be paid to the Desa (Village officers), to the Banjar (the neighborhood officers), to the Police (POLRES), and to the Villa owners.

A refundable Security Deposit will be required and special terms and conditions will be applied.

If you are interested to celebrate a Special Event during your stay at the villa, please check Villa Matahari Event Terms and Conditions where you will find complete information about this matter. If you have any doubts or questions about this matter, please contact us.

Music

Guests should be respectful at all time with other neighbors avoiding playing loud music or making loud noise after 22:00 hours.

In case a Special Event is organized in Villa Matahari with the permission of the Banjar of Seseh, Desa Cemagi authorities, and the Villa Manager, loud music or loud noise would only be alowed until 23:00 hours and at a lower level until midnight.

Please contact us for more detailed information regarding this matter.

Reservations Procedure

  • Booking request is received by email in our office.
  • We check availability on the Bookings Calendar.
  • We send a Proforma Invoice by email.
  • The Reservation will be put on hold in our Booking Calendar for one week.
  • A 50% Deposit should be transferred during this period.
  • Once the transfer is confirmed, we will send you a Booking Confirmation and the dates will be blocked in our Booking Calendar.
  • Final payment should be done at least 30 days before check-in.
  • Failure to fulfill any of the payments on the agreed dates will make the reservation subject to automatic cancellation unless the booking is made less than 30 days before check-in or a new due date is agreed by written.
  • All Transfer Fees, Bank Commissions and Inward remittance fees should be paid by the remitter.

Cancellations

When a cancellation occurs, the Cancellation Fee will be equal to the quantities already paid.

Booking Changes

A 50 USD Administration could be charged for any change of booking after a reservation has been confirmed. Acceptance of any change is subject to approval.

Check-In and Check-Out time

Check-In time is 14:00 hours.
Check-Out time is 12:00 hours.

Late check out until 18:00 is charged 50% from the existing contract rate and after 18:00 a full night charge will be applied.

Early Check In and late Check Out are subject to availability and prior notification and approval by the Villa Manager is requested.

Guests Registration

All guests staying at any commercial villa or hotel in Indonesia must be registered at the local Police Station (POLRES) upon arrival.

It is forbidden to unregistered guest(s) to stay (sleep) at the villa. Failing to do so will suppose the immediate termination of the contract; the guests will be invited to leave the villa, and no money will be returned. Upon arrival, the Villa Manager will ask for the passport to every guest, as well as 20.000 IDR per passport (less than 2 USD) to pay the Registration Fee to the Police. (Please, don´t expect a receipt for this matter). One day later, after the registrations are done, all passports will be returned.

Complaints

If during the stay in the Villa the guests encounter any challenge, problem, or consider they have a cause for complaint, the matter should first be taken up to the Villa Manager and in last intance to the General Manager.

After a settlement and solution is accepted, there is no option to re-open the case again in a later stage. No liability shall arise if the problem is due to external providers or suppliers which are out of the range or control of the Villa Management.

The Villa Management will not honour complaints from a guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively.

Ilegal Drugs

It is strictly forbidden the use of illegal drugs inside Villa Matahari. Any incidence related to this matter, will be reported with no hesitation to the Police.

Liability

Under no circumstances shall Villa Matahari be held responsible for any illegal action of their guests while staying at the villa, or for any loss, expense, damage, claim or injury either directly or indirectly, due to their stay at the villa, especially when incurred directly or indirectly by any agents, employees, subcontractors, servants or third parties.

The guests will stay on their own risk and personal (travel) insurance and all visa arrangements to enter and stay in Indonesia are of the sole responsibility of the guests.

The villa will also not be held responsible and will not attend any complain regarding the eventual blackouts in the service from of third parties or suppliers, like the Electricity supply (PLN) or the Telephone and Internet suppliers (TELKOM).

The owners and staff of Villa Matahari will act at all times in good faith and use its best efforts to give accommodation and/or service tp the guests.

Villa Matahari Management at its sole and unfettered discretion reserves the right to refuse or discontinue service to any guest(s) not following local regulations, basic moral codes, or the Terms and Conditions mentioned in this document.