Booking Terms & Conditions

Please read carefully the following Booking Terms & Conditions. Fully understanding and acceptance is required before proceeding with any booking.

Villa Matahari is a 2.600 m2 land property a few steps from the beach with 1.200 m2 building facilities, 4 luxury suites, and several staff members, including Butler, Chef, Housekeepers, Gardener/Pool Boy, Maintenance Personel, and Security officers.

Maximum Occupancy

Rates quoted allow for a maximum occupancy of 8 guests.

• 1 additional adult guest could be accommodated in an adult extra bed, by surcharge.
  
  
• 2 additional children (of less than 12 years old) could be accommodated in 2 junior beds (180 x 80) cm
  
  
• 2 infants could be accommodated in 2 baby cots, free of charge.

The number of guests staying in Villa Matahari should never exceed the total number of guests specified in the Pro-forma Invoice unless differently agreed previously in writing.

We reserve the right to refuse any bookings not suitable for accommodation.

On request, we can also provide without charge with:

• 2 baby high chairs
  
  
• 2 baby car seats

Inclusions

Rates include salaries of all household staff, cost of electricity as long as there is a rational use of the facilities, water, gas for kitchen stoves, cleaning & gardening supplies, local taxes and so on.

The house is fully equipped with linen, crockery, utensils, drinking water, initial supply of soap, toiletries, and amenities.

Once in the villa, if the guests wish to order any meal from from the Menu, the Chef will calculate the cost of the groceries depending on the order and after receiving a Deposit and doing the shopping, the Butler will hand the bills and the change from the supermarket to the guests with no extra charge, except for a small surcharge of 100.000 IDR (less than 7 USD) that should be paid directly to the butler to cover the transportation expenses to buy the groceries.

A minimum of 4-hour notice will be required before each meal so there is enough time for the cook to buy the groceries and to cook the meal.

We also offer to our guests:

• Transfer from the airport (up to 2 cars)
  
  
• Welcome drinks and cold towels upon arrival
  
  
• Welcome flowers in house facilities
  
  
• Daily replenished mineral water
  
  
• Free 300 Mbps fiber optic WIFI Internet Connection

Not Included

Rates do not include baggage handling, gratuities, telephone, fax & telegram charges, car rental, food, soft drinks/liquor, personal items & expenses, and gas bottles for the swimming pool fire pits after the first courtesy supply.

Personal laundry service, spa services, and driver services are not included but can be arranged by the staff on request and by surcharge..

In Long Term bookings, where large discounts are applied, transfers and welcome meals are not included.

Services offered on request

• In house Spa Services: massage, facial, pedicure, manicure, etc.
  
  
• VIP arrival at the airport
  
  
• Car and motorcycle rental
  
  
• Special dinners
  
  
• Personal Laundry
  
  
• Yoga Instructor
  
  
• Personal Trainer
  
  
• Organization of Special Events
  

Staff Members

• General Manager

• Assistant Manager/Accounter

• House Manager/Butler

• Chef

• Assistant Chef

• Housekeepers

• Engineering/Maintenance personnel

• Gardener/Pool Attendant

• Security guards

Staff Overtime Work

The staff will try to adjust their schedule as much as possible to the guest´s needs, but one leave day per week per staff member and some religious holidays must always be respected.

An additional fee could be charged for:

• Staff overtime work (outside their normal schedule) when requested by the guests.
  
  
• Additional staff requested by the guests.
  
  
• Services rendered to non-registered guest requiring dining or other services in the villa.
  
  
• Unusual cleaning requested by the guests
  

Restricted Areas

Some areas are stricly reserved for the private use of the staff and for operational purposes of the villa. These areas include: the laundry room, the staff toilet and dressing room, the storage room, the housekeeper´s and gardener´s patios, the security post, the Manager´s office/room, and all technical rooms (electrical, pump rooms,etc.) of the property.

Special Events

In Villa Matahari, as in most commercial villas in Bali, there is a strict policy about Special Events like parties, big celebrations, or weddings, involving a large number of guests of loud music that could bother other neigbors. For all these events, special ´Event Terms and Conditions´ apply.

Villa Matahari is located in the village of Pantai Seseh, a very tranquil community in Seseh Beach, and we are enforced by the Police, the Local Authorities, and our neighbors, to respect this way of living.

If you plan to do any Special Event in the villa, we should be informed previously at the moment of formalizing the Booking, in order to ask permission to the owners, apply for the necessary permits, pay the corresponding fees, and assist you with the organization and of the event.

It will be considered a Special Event, any event or gathering involving more than 12 guests in the villa, including the guests formally registered in the villa or when external providers or vendors are involved

Please undertand that there are some permits to be obtained and some fees to be paid to the Banjar (the village officers), to the Police (POLRES), and to the Villa owners and it takes time to process everything.

A refundable Security Deposit will be required for this kind of events and special terms and conditions will be applied.

If you are interested to celebrating a Special Event during your stay at the villa, please check Villa Matahari Event Terms and Conditions where you will find complete information about this matter. If you have any questions about this matter, please don´t hesitate to contact us.

Music

Guests should be respectful at all time with other neighbors avoiding playing loud music or making loud noise after 10 pm (22 hours).

Failure to comply with this Term will imply the immediate termination of the booking and no money will be returned.

Reservations Procedure

1. Booking request is received by email in our office.
   
   
2. We check availability on the Bookings Calendar.
   
   
3. We send a Proforma Invoice by email.
   
   
4. The Reservation will be put on hold in our Booking Calendar for one week.
   
   
5. A 50% Deposit should be transferred during this period.
   
   
6. Once the transfer is confirmed, we will send you a Booking Confirmation and the dates will be blocked in our Booking Calendar.
   
   
7. Final payment should be done at least 30 days before check-in.
   

Failure to fulfill any of the payments on the agreed dates will make the reservation subject to automatic cancellation unless the booking is confirmed less than 30 days before check-in or a new due date is agreed in writing.

All Transfer Fees, Bank Commissions and Inward remittance fees should be paid by the remitter.

Cancellations

When a cancellation occurs, the Cancellation Fee will be equal to the quantities already paid.

However, if the cancellation is due to cause of force majeure not attributable to the client, (like sudden closing of borders due to pandemic), Villa Matahari will credit the amount already paid so it could be used to book any other dates available in our Booking Calendar in the next 12 months after the date of cancellation.

Booking Changes

A 50 USD administration fee could be charged for any change of booking after a reservation has been confirmed. Acceptance of any change is subject to approval.

Check-In and Check-Out time

• Check-In time is at 2 pm (14 hours)
  
  
• Check-Out time is at 12 pm (12 hours)
  
  
• Late Check out until 6 pm (18 hours) is charged 50% of the nightly rate
  
  
• Late Check-out after 6 pm (18 hours) is charge 100% of the nightly rate.
  
  

Early Check In and late Check Out are always subject to availability and prior notification and approval in writing is required.

Guests Registration

All guests staying at any commercial villa or hotel in Indonesia must be registered at the local Police Station (POLRES) upon arrival.

Upon arrival, the Villa Manager will ask for the passport to every guest, as well as 30.000 IDR per passport (around 2 USD) to pay the Registration Fee to the Police. (Please, don´t expect a receipt for this matter). One day later, after the registrations are done, all passports will be returned.

Unregistered guest(s) are forbidden to stay (sleep) at the villa. Failing to follow this rule will suppose the immediate termination of the contract; the guests will be invited to leave the villa, and no money will be returned.

Complaints

If during the stay in the Villa the guests encounter any challenge, problem, or consider they have a cause for complaint, the matter should first be taken up to the Villa Manager and in a second instance to the General Manager. After a settlement and solution is accepted, there is no option to re-open the case again in a later stage.

Villa Matahari will not honor complaints from a guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively.

Villa Matahari will not attend complaints regarding the eventual balckouts in the service of third parties or suppliers, which are out of the control of the Villa Management, such as the Electricity supplier (PLN), Telephone and Internet connection (TELKOM), etc.

Villa Matahari will also not attend complaints regarding any working project or noise started by third parties in the surroundings of the villa furthermore when if it happens without previous notice after the guests´ check-in. If this unfortunate incident happens, the staff will put all their efforts to convince the third party to postpone the works or the noise to a later date, once the guests have checked-out of the villa, but whatever is the result of this conversations, it will never be a motive to cancel the booking of for compensation of any kind.

Ilegal Drugs

It is strictly forbidden the use of illegal drugs inside Villa Matahari. Any incidence related to this matter, will be reported without hesitation to the Police.

Liability

The Guests will be liable for any damage or loss done to the villa or its facilities during their stay in the villa.

Under no circumstances shall Villa Matahari be held responsible for any illegal action of their guests while staying at the villa, or for any loss, expense, damage, claim or injury either directly or indirectly, due to their stay at the villa, especially when incurred directly or indirectly by any agents, employees, subcontractors, servants or third parties.

The guests will stay on their own risk and personal (travel) insurance.

All visa arrangements to enter and stay in Indonesia are of the sole responsibility of the guests.

The owners and staff of Villa Matahari will act at all times in good faith and use its best efforts to give accommodation and/or service to the guests.

Villa Matahari Management at its sole and unfettered discretion reserves the right to refuse or discontinue service to any guest(s) not following local regulations, basic moral codes, or the Terms and Conditions mentioned in this document.